Privacy policy
- Information We Collect
Depending on how you interact with our website, we may collect information such as:
- Your name and surname
- Email address
- Telephone or mobile number
- Billing address
- Delivery address
- Order and purchase information
- Account information, where applicable
- Enquiries or messages submitted through our website
- Marketing preferences
- Website usage information
- Device and browser information
- General location information derived from website analytics
- Information about how you found and interact with our website
When you place an order, certain payment information may also be processed by the payment service provider used on our website. NutraLife Labs does not intentionally store your full bank card details on our website where payments are processed by an external payment provider.
- How We Collect Personal Information
We may collect personal information when you:
- Browse our website
- Purchase a product
- Create or manage an account
- Complete a contact or enquiry form
- Subscribe to our newsletter or other marketing communications
- Contact us by email, telephone or another communication channel
- Participate in a promotion, competition or survey
- Interact with features on our website
Certain technical and website usage information may also be collected automatically through cookies and analytics technologies.
- How We Use Your Information
We may use personal information to:
- Process and fulfil orders
- Arrange delivery of products
- Process payments and transactions
- Provide customer support
- Respond to questions and enquiries
- Manage customer accounts
- Communicate important information regarding an order
- Improve our products, services and website
- Understand how visitors use our website
- Measure the performance of our website and marketing activities
- Improve our search engine visibility and website content
- Send marketing communications where permitted and where you have provided the necessary consent
- Detect or prevent fraud, abuse or security threats
- Maintain business, accounting and transaction records
- Comply with applicable legal and regulatory requirements
We will not use your personal information for purposes that are incompatible with the purpose for which it was originally collected unless permitted by law.
- Google Analytics
We use Google Analytics to help us understand how visitors interact with the NutraLife Labs website. Google Analytics may collect information such as pages visited, time spent on the website, device type, browser information, traffic source, and general geographic information.
Because Google processes information on international servers outside South Africa, your non-personally identifiable website usage data may be transferred across borders. We take reasonable steps to ensure that Google provides an adequate level of data protection equivalent to the principles of POPIA. We do not intentionally send information such as your name, email address or telephone number to Google Analytics. Google processes information collected through Google Analytics according to its own privacy policies and terms.
- Google Search Console
We use Google Search Console to monitor and improve the performance of our website within Google Search. The information provided through Google Search Console is primarily website and search-performance data and is not used by NutraLife Labs to personally identify individual website visitors.
- Cookies
Our website may use cookies and similar technologies. Where required, visitors may be given the opportunity to accept, reject or manage non-essential cookies. You may also control cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.
- Marketing Communications
Where you have subscribed to marketing communications or where permitted by applicable law, NutraLife Labs may send you information about products, special offers, promotions, company updates, and wellness content. You may unsubscribe at any time using the option provided in the communication. Unsubscribing does not prevent us from sending essential transactional communications relating to an active order.
- Health Information
NutraLife Labs sells health, wellness and nutritional supplement products. Information provided on our website regarding nutrition, supplements, wellness or health is intended for general informational purposes and should not be regarded as medical advice.
We do not intentionally collect sensitive medical or health information from website visitors unless it is voluntarily provided to us, for example as part of a customer enquiry. Where sensitive information is provided, we will take reasonable steps to handle it responsibly and in accordance with applicable privacy laws. Customers should avoid submitting unnecessary sensitive medical information through general website forms.
- Sharing Your Personal Information
We do not sell or rent your personal information. We may share information with trusted service providers where necessary for the operation of our business, including website hosts, courier companies, IT support, and professional advisors. Where third parties process information on our behalf (as Operators under POPIA), we enter into strict data processing agreements to ensure that appropriate privacy and security measures are maintained.
- Third-Party Payment Processing & Financial Security
All financial transactions and payments made through our website are handled exclusively by our authorized third-party payment gateway.
- Zero Storage & Access: NutraLife Labs strictly does not have access to, view, collect, or store your full credit card numbers, CVV digits, or online banking credentials. We explicitly exclude the processing of raw banking details from our data handling systems to maximize your financial security.
- Independent Processing: When you check out, your financial data is entered directly into third-party payment gateway secure, PCI-DSS compliant payment portal. Their processing of your billing data is governed entirely by the Privacy Policy of the independent payment gateway.
- Protecting Your Information
We take reasonable technical and organisational measures to protect personal information against loss, theft, unauthorised access, unauthorised disclosure, alteration, destruction, and misuse.
While we make reasonable efforts to protect personal information, no website, internet transmission or electronic storage system is completely secure. In the unlikely event of a security compromise, unauthorized data access, or data breach, we will formally notify the South African Information Regulator and all affected data subjects in accordance with Section 22 of POPIA.
- Your Legal Rights, Information Officer, and Recourse
Under POPIA, you have the right to access, correct, delete, or object to the processing of your personal information held by us.
- Information Officer: To exercise your legal privacy rights, or if you have any questions regarding this policy, please contact our registered Information Officer at https://support@nutralifelabs.co.za
- The Information Regulator: If you feel we have not handled your personal data lawfully or have failed to resolve your query to your satisfaction, you have the statutory right under POPIA to lodge an official complaint with the Information Regulator of South Africa via email at inforeg@justice.gov.za or through their website at https://inforegulator.org.za/