Welcome to NutraLife Labs. We are committed to delivering your orders securely, efficiently, and affordably across South Africa. Please review our shipping practices below to understand how your delivery, checkout costs, and fulfilment are managed. 

1. Shipping Destination & Coverage

• We ship to all valid physical addresses within the borders of South Africa. 
• We utilize trusted third-party courier services to ensure your package arrives safely. 
• No Self-Collection: Please note that we operate strictly as an online fulfillment center and do not offer a self-collection or warehouse pickup option. All orders must be dispatched via our courier network to ensure accurate inventory control, warehouse safety, and streamlined processing. 
• Please note that we do not ship to P.O. Boxes, as our couriers require a physical signature upon delivery. 

2. Live Courier Fee Calculation

• To ensure fairness and accuracy, delivery costs are determined at checkout using a combination of flat-rate shipping and real-time courier fees. Customers have the flexibility to choose between flat-rate PUDO locker-to-locker or locker-to-door services, or they can opt for real-time calculated courier fees for alternative delivery methods.
• How it works: Our system integrates directly with our courier network APIs. 
• Variables: The exact cost is calculated based on the total volumetric weight of your parcel, its dimensions, and your specific delivery address (e.g., Main Center vs. Regional/Remote Area). 
• Affordability: We pull rates from multiple top-tier providers and strive to provide the most economical courier quotes available for your specific location without compromising on delivery speed or safety. 
• Transparency: You will see the precise shipping quote applied to your order at the checkout screen before you finalize your purchase. 

3. Secure Payment via a third-party payment gateway

Once your shipping fee is calculated and added to your order total, your payment will be securely processed through our official third-party payment gateway. 

• The final amount processed via the payment gateway is inclusive of both the product prices and the live-calculated courier fees. 
• The payment gateway supports multiple secure payment methods, including Instant EFT, Visa/Mastercard credit and debit cards, and digital wallets. Your payment details are fully encrypted and secure. 

4. Processing & Handling Times

• Order Processing: All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after we receive your cleared payment notification from Payfast. 
• Dispatch: Once processed and packed, you will receive a dispatch notification email. 

5. Estimated Delivery Timelines

Once your order has been handed over to the courier, estimated transit times are as follows: 

• Main Centers (e.g., Johannesburg, Cape Town, Durban, Pretoria): 2 to 3 business days. 
• Regional & Outlying Areas: 3 to 5 business days. 

Note: Delivery timelines are estimates provided by our courier partners. Delays may occasionally occur due to unforeseen circumstances, extreme weather, or high-volume holiday seasons. 

6. Order Tracking

As soon as your parcel is collected by the courier, we will email you a Tracking Number alongside a link to the courier’s tracking portal. You can monitor the real-time progress of your delivery from our warehouse to your doorstep. 

7. Delivery Terms & Failed Deliveries

• Deliveries take place during standard business hours (Monday to Friday, 8:00 AM to 5:00 PM). 
• Please ensure that someone is available at the designated address to sign for the package. 
• If the courier is unable to deliver after multiple attempts due to no one being available or incorrect address details provided by the customer, the package may be returned to our warehouse. In such cases, the customer will be liable for any additional courier fees required to re-ship the item. 

 

 

8. Damaged or Missing Parcels

If your package arrives visibly damaged, please note the damage on the courier’s delivery receipt before signing, take photos, and contact us immediately at support@nutralifelabs.co.za  within 24 hours of delivery. 

Policy Updates & Questions
This policy was last updated on October 20, 2026. Delivery options, carriers, and rates are subject to change without prior notice.

If you have any questions regarding your shipping options or need assistance tracking an existing order, please contact our support team at support@nutralifelabs.co.za or WhatsApp us at +27 74 795 3588.